Privacy Policy

Introduction

LeadTextBack.com ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered missed call text-back service.

By using our service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our service.

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Business name and contact information
• Phone numbers for call forwarding and text messaging
• Email address for account management
• Payment and billing information
• Business hours and operational preferences

Call and Message Data

To provide our service, we collect and process:

• Incoming call details (caller phone number, time, duration)
• Text message content sent through our service
• Customer responses and conversation history
• Call recordings for quality assurance (when applicable)

Usage Information

We automatically collect certain information about your use of our service:

• Service usage statistics and analytics
• Device information and IP addresses
• Browser type and operating system
• Performance and error logs

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our AI text-back service
• Process missed calls and send automated text responses
• Manage your account and process payments
• Send service updates, technical notices, and support messages
• Analyze usage patterns to enhance service performance
• Detect, prevent, and address technical issues or fraud
• Comply with legal obligations and enforce our terms
• Train and improve our AI models for better response quality

Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

We work with third-party service providers who perform services on our behalf, including:

• Telecommunications providers for call routing and SMS delivery
• Payment processors for billing and subscription management
• Cloud hosting and data storage providers
• Analytics and performance monitoring services

Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities, including to meet national security or law enforcement requirements.

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication requirements
• Secure data centers with physical security measures
• Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Specifically:

• Account information is retained while your account is active
• Call and message data is retained for 90 days for service quality purposes
• Billing records are retained for 7 years to comply with tax regulations
• Analytics data may be retained in aggregated, anonymized form indefinitely

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a structured format
• Objection: Object to certain processing of your information
• Withdrawal: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided at the end of this policy.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Third-Party Links

Our service may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

Our service is not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately.

International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. We take appropriate safeguards to ensure your data is treated securely and in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes are effective when posted on this page.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: